Jansport To The Rescue

Jansport doesn't make the nicest or best quality backpacks in the world, but at least they stand by their lifetime guarantee. They promise to repair or replace any pack or part of a bag or pack that has failed before the bag had generally worn out from use.

Well I had a backpack that I got back in highschool - probably around 1994 or 1995. It served me well for a few years but eventually the zipper got stuck a few too many times and eventually would not stay zipped. So I kicked the bag under my bed for a few years, and moved it around a few times mixed in with other various bags and packs. Then finally I was going to throw it out in conjunction with my current move, but I decided to investigate Jansport's guarantee which I had heard about. Their website says to send it in to an address where they will repair or replace it for free if they deem it to be broken to their standards. I concluded that the bag was still in fairly good condition except for the zipper and that it would be worth $1 of company postage to see if I could get a working bag or perhaps even a brand new bag. (I was really hoping for a brand new bag.)

So I sent it off and about 3 weeks or so later I got it back int he mail, they replaced the zipper...and the bag is back in working order. So Jansport makes good on its promise, and I might consider buying another Jansport backpack or luggage if I am so inclined again in the future.


(I was really hoping they would send me a new bag or like a certificate for a new one or something as i don't particularly like the one I had. The main zipper goes all they way down about 80% of each side making it somewhat difficult to get something out without spilling the entire contents of the bag. Oh well)